“Consumers have never been so hard to please and marketers have never had as many opportunities to please them”, Senior Vice President for Google Ads, Sridhar Ramaswamy Forrester defines customer experience as, “How customers perceive their interactions with your company”. …..
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from Blog – Smart Insights https://www.smartinsights.com/customer-engagement/customer-engagement-strategy/customer-experience-research-statistics/
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