Tuesday, 6 March 2018

How to apply EAST: A behavioural insights framework to improve customer experience

The EAST framework combines behavioural economics with other sciences and psychology to truly understand and influence behaviour change Behavioural economics is nothing new in marketing, having been a fundamental industry discipline for the past few decades, but there’s a new kid …..

from Blog – Smart Insights https://www.smartinsights.com/user-experience/customer-experience-management-cxm/use-east-behavioural-insights-framework-improve-customer-experience/



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