Is there a place for snarky comments when responding to customers on social media? In a recent report, by Sprout Social, it was found that brand personality on social media affects consumer purchase decisions. Respondents said they wanted more honest, …..
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from Blog – Smart Insights https://www.smartinsights.com/customer-relationship-management/customer-service-and-support/different-worth-risk-social-media-customer-service/
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